Terms and Conditions of Service
These Terms and Conditions govern the purchase and use of services and products provided by DSGN® S.R.L., with registered office at Via XX Settembre 37, 47030 San Mauro Pascoli (FC), Italy, REA FO-432368, VAT No. IT 04683470407 (hereinafter the “Provider” or “DSGN”).
By purchasing, subscribing to, or activating any service—including recurring payments—through the Provider’s website or WooCommerce platform, the Customer expressly accepts these Terms and Conditions.
1. Scope of Services
The Provider supplies the following categories of services and products:
- Domain registration, hosting and infrastructure services (recurring);
- Ongoing communication services (including but not limited to social media management and content services) (recurring);
- One‑off graphic design services;
- One‑off web design and development services;
- One‑off consulting services;
- B2C sale of customized gadgets via e‑commerce.
Unless otherwise agreed in writing, services are provided “as is” according to the technical and operational standards adopted by the Provider.
2. Website Maintenance
- Website maintenance consists of activities carried out by the Provider on infrastructure owned or managed by the Provider, typically virtual private servers (VPS), cloud infrastructure or dedicated servers.
- Maintenance includes security updates of the operating system, CMS platforms, e‑commerce software, plugins and extensions.
- Maintenance may also include management of VPS or dedicated servers, with periodic system updates and verification of automatic backups and security measures.
- Maintenance services are strictly preventive and security‑oriented and do not include corrective, adaptive or evolutionary development unless expressly agreed.
3. Hosting and Technical Infrastructure
- Hosting services consist of allocating website data on web servers, making the website accessible on the Internet within the contractual limits of disk space and bandwidth.
- Hosting is provided on infrastructure owned, leased or managed by the Provider.
- The Customer shall never obtain access to the Provider’s infrastructure. By accepting these Terms, the Customer expressly waives any right to such access.
- Upon expiration or non‑renewal of hosting services, the Customer must complete migration within the contractual deadline. Late migration may result in penalties of €50.00 (+ VAT) per day, up to a maximum of 30 days, after which the Provider may permanently delete all Customer data.
4. Hosting Service Conditions
- Hosting services are subject to the same technical and operational conditions imposed on the Provider by its infrastructure suppliers, including:
- SiteGround: https://it.siteground.com/terms
- Google Cloud: https://cloud.google.com/product-terms
- In the event of non‑payment within ten (10) days from written notice, the Provider may suspend hosting services without liability.
- Hosting services are generally annual unless otherwise specified. Automatic email notices are sent prior to expiration. After expiration, services may remain active for up to fifteen (15) days, after which suspension may occur.
- The Customer is solely responsible for maintaining valid contact information and releases the Provider from liability arising from missed communications.
5. Suspension and Revocation of Hosting
- The Provider may suspend or revoke hosting services at any time in the event of:
- violation of these Terms or third‑party provider terms;
- illegal activities or unlawful content;
- failure to make timely payments;
- Customer‑requested termination;
- security risks or misuse attributable to the Customer;
- excessive resource usage;
- regulatory changes;
- false or misleading information provided by the Customer.
- In case of suspension, the Customer waives any claim for damages related to service unavailability.
- Customer‑initiated termination requires thirty (30) days’ written notice. Early termination entails a penalty equal to 50% of the remaining contract value.
- Upon termination, the Customer is responsible for migration. The Provider shall supply available backups and transfer codes at no additional cost.
6. Updates, Security and Data Protection
- The Provider undertakes to apply security updates in compliance with Regulation (EU) 2016/679 (GDPR).
- Disaster Recovery strategies proportionate to service complexity are implemented.
- Infrastructure includes multiple security layers such as firewalls, WAF, SSL certificates, CDN, PCI compliance and automated monitoring.
- Personal Data are processed within the European Union unless otherwise specified.
- Daily automated backups and on‑demand restore systems are in place.
7. Additional Services and Extra Interventions
Any services not expressly included in the agreed scope—including graphic, technical or consulting modifications—shall be quoted separately and billed according to the applicable price list or written agreement.
8. Communication Methods
Email is the primary and preferred communication channel. Phone availability is limited to business hours (09:00–17:00). Failure by the Customer to respond to communications may result in suspension of services without refund.
9. Limitation of Liability
- The Customer retains full responsibility for content and data supplied and indemnifies the Provider against any related claims.
- Services are used at the Customer’s own risk. The Provider shall not be liable for indirect, incidental, consequential or punitive damages, including loss of data or profits, except in cases of willful misconduct or gross negligence.
- Temporary service disruptions due to technical issues, cyberattacks, force majeure or third‑party failures do not constitute liability.
- The Provider does not guarantee specific economic results or revenue outcomes.
10. Recurring Payments and Subscriptions
- Certain services are provided on a recurring subscription basis and billed automatically via WooCommerce.
- By activating a subscription, the Customer authorizes recurring charges until cancellation.
- Subscriptions may be cancelled according to the cancellation terms specified at purchase. Fees already paid are non‑refundable.
- Failure to process recurring payments may result in service suspension.
11. Governing Law and Jurisdiction
These Terms are governed by Italian law. Any dispute shall fall under the exclusive jurisdiction of the Court of Forlì.
12. Final Provisions
If any provision is held invalid, the remaining provisions shall remain in full force. Acceptance of these Terms occurs electronically and does not require double signature pursuant to Articles 1341 and 1342 of the Italian Civil Code.
Last updated: 12th December 2025